Frequently Asked Questions
At Moore Care, we've helped hundreds of Louisiana families navigate the decision to bring care into the home. Below are answers to the questions we hear most often. If you don't find what you're looking for, our team is just a phone call away.
Getting Started
What is home care?
Home care is non-medical assistance that helps seniors and adults with disabilities remain safe, comfortable, and independent in their own homes. Services can include personal care, companionship, meal preparation, transportation, light housekeeping, and more.
What is the difference between home care and home health care?
Home care provides non-medical support with daily living activities, while home health care provides skilled medical services such as nursing, physical therapy, or wound care under a physician's orders. Many families benefit from both services at the same time.
Who typically needs in-home care?
In-home care is ideal for seniors, individuals recovering from surgery, people living with chronic illnesses or disabilities, and anyone who needs extra support to remain safely at home.
How do I know when it's time to hire a caregiver?
If your loved one is struggling with daily tasks, forgetting medications, experiencing frequent falls, feeling isolated, or family caregivers are becoming overwhelmed, it may be time to consider professional home care.
What services does Moore Care provide?
Moore Care provides personalized in-home assistance including personal care, companionship, meal preparation, medication reminders, transportation, light housekeeping, respite care, dementia care, and post-hospital support.
What areas does Moore Care serve?
West Feliciana, Pointe Coupee, Iberville, West Baton Rouge, East Baton Rouge, Ascension, East Feliciana, Livingston, St. Helena, Tangipahoa, St. Tammany and Washington Parishes.
How quickly can care begin?
In many cases, services can begin within 24 to 72 hours following a consultation and assessment. We work to accommodate urgent care needs whenever possible.
What happens during the first assessment?
During your assessment, we'll discuss your loved one's health, daily routine, personal preferences, and care goals so we can develop a customized care plan that's right for your family.
How do I get started with Moore Care?
Simply give us a call or complete our online contact form to schedule your free consultation. Our team will guide you through every step of the process.
Does Medicare pay for in home care?
Medicare may cover certain medical home health services but generally does not cover ongoing non-medical personal care. Learn more on Medicare.gov.
How do I start the conversation with my parent about needing care?
Starting a conversation with a parent about in-home care can feel difficult, but approaching it with empathy and respect can make all the difference. Choose a calm time to talk, listen to their concerns, and focus on how home care can help them stay safe, independent, and comfortable in their own home.
Caregiver Services
What does a caregiver do during a visit?
Every visit is tailored to the client's needs and may include personal care, companionship, meal preparation, housekeeping, errands, transportation, medication reminders, or simply providing meaningful conversation and support.
Can caregivers help with bathing?
Yes. Our caregivers can assist with bathing, showering, grooming, and other personal hygiene needs while always maintaining dignity, privacy, and respect.
Do caregivers assist with dressing?
Absolutely. We provide assistance with dressing, grooming, and other daily routines to help clients remain comfortable and confident.
Can caregivers prepare meals?
Yes. Our caregivers can prepare nutritious meals, accommodate dietary preferences, assist with meal planning, and even help with grocery shopping.
Do caregivers help with laundry?
Yes. Light housekeeping services include laundry, changing bed linens, washing dishes, and other household tasks that help maintain a clean and comfortable home.
Can caregivers clean the house?
Caregivers provide light housekeeping such as vacuuming, dusting, tidying, kitchen cleanup, and bathroom cleaning. Heavy-duty cleaning services are outside the scope of home care.
Can caregivers grocery shop?
Yes. We can assist with grocery shopping, prescription pickup, and other errands that help clients remain independent.
Do caregivers provide companionship?
Absolutely. Companionship is one of the most valuable services we provide, offering conversation, shared activities, emotional support, and meaningful social interaction.
Can caregivers remind clients to take medication?
Yes. Our caregivers can provide medication reminders to help clients stay on schedule, though they do not administer medications unless permitted by applicable regulations.
Can caregivers transport clients to appointments?
Yes. Depending on the care plan and caregiver availability, we can provide transportation to medical appointments, errands, social activities, and other destinations.
Home Care Basics
How many hours of care can I schedule?
We offer flexible scheduling ranging from four (4) hours per visit to around-the-clock care, depending on your family's needs.
Do you offer overnight care?
Yes. Overnight caregivers can provide supervision, assistance with nighttime routines, and peace of mind for families.
You you offer 24-hour home care?
Yes. We can coordinate continuous care with multiple caregivers to ensure your loved one receives support day and night.
Can I schedule care on the weekends?
Absolutely. Our caregivers are available seven days a week, including weekends.
Do you provide care on holidays?
Yes. We understand that care needs don't stop during the holidays, and we offer services throughout the year.
Can care be temporary?
Yes. Whether you need care for a few days, several weeks, or long term, we'll create a schedule that fits your situation. Our minimum is two weeks.
Can I change my care schedule later?
Absolutely. Care plans are flexible and can be adjusted as your loved one's needs change.
What if I need to cancel a visit?
Simply notify our office as soon as possible, and we'll work with you according to our cancellation policy.
Can a caregiver provide service at the hospital?
Yes. Moore Care caregivers can provide support wherever your loved one is. This includes hospitals, rehabilitation centers, assisted living communities, skilled nursing facilities, or at home.
Do you offer same-day care?
When availability allows, we make every effort to accommodate urgent or same-day care requests.
Our Caregivers
How are Moore Care caregivers selected?
Every caregiver goes through a thorough hiring process that includes interviews, background checks, reference verification, and screening to ensure they meet our high standards.
Are caregivers background checked?
Yes. Every caregiver undergoes a comprehensive background screening before joining our team.
Are your caregivers insured?
Yes. Our caregivers are employees and are fully insured through Moore Care, providing peace of mind for our clients and their families.
Are your caregivers employees or independent contractors?
Our caregivers are employees of Moore Care, allowing us to provide ongoing training, supervision, and quality assurance.
How are caregivers trained?
Caregivers receive orientation, ongoing education, and specialized training in areas such as dementia care, safety, infection prevention, and client service.
Will I have the same caregiver every visit?
We strive to provide consistency whenever possible because we know trusting relationships are an important part of exceptional care.
What if my caregiver is sick or unavailable?
If your regular caregiver is unavailable, we'll arrange a qualified replacement to ensure your care continues without interruption.
Can I request a different caregiver?
Yes. Finding the right caregiver match is important, and we'll gladly work with you if a different caregiver would be a better fit.
Do your caregivers receive dementia training?
Yes. Many of our caregivers receive specialized training to support clients living with Alzheimer's disease and other forms of dementia.
Home Care vs. Assisted Living
Is home care less expensive than assisted living?
In most cases, yes. Assisted living facilities in Louisiana typically cost $3,000 to $5,000 or more per month regardless of how much care your loved one actually needs. Home care is billed only for the hours used, so families who need part-time support often pay significantly less.
Can home care provide the same level of safety as an assisted living facility?
For most seniors, yes. A dedicated caregiver in the home often provides a higher level of individual attention than a staff member responsible for an entire floor of residents. We also work with families to address fall risks, medication routines, and other safety concerns specific to your loved one's home environment.
Will my loved one receive more personal attention at home or in an assisted living facility?
At home. Assisted living staff are typically responsible for many residents at once, while a Moore Care caregiver is focused entirely on one person during every visit. That one-on-one relationship leads to better care, faster recognition of changes in health or mood, and a more meaningful daily experience.
Can home care support someone with Alzheimer's or dementia, or is assisted living a better fit?
Home care is often the preferred choice for families navigating dementia. Familiar surroundings reduce confusion and anxiety, which are common and distressing symptoms of dementia. Our caregivers receive specialized dementia training and can provide consistent, individualized support in the environment where your loved one feels most at ease.
What are the emotional benefits of home care compared to assisted living?
Remaining at home preserves a sense of identity, routine, and independence that facility living often cannot replicate. Seniors at home maintain their own space, their own schedule, and their connections to neighbors, pets, and community. Research consistently links aging in place with better mental health outcomes and higher quality of life.
Can home care provide round-the-clock support the way an assisted living facility does?
Yes. Moore Care offers 24-hour care coordinated across multiple caregivers, so your loved one receives continuous support day and night without leaving home. Many families are surprised to learn this level of care is available, and in many cases, more affordable than a memory care or assisted living placement.
What if my loved one is already in an assisted living facility? Can Moore Care still help?
Absolutely. Our caregivers can provide supplemental support inside assisted living communities, memory care units, skilled nursing facilities, and hospitals. Families often call us when they feel their loved one needs more individual attention than the facility can provide.
Does home care work for seniors with complex care needs, or only mild assistance?
Home care can support a wide range of care needs, from a few hours of companionship per week to intensive personal care provided around the clock. We assess each client individually and design a care plan that fits their specific situation, whether that is early-stage mobility issues or advanced dementia requiring full-time supervision.
How does the transition to home care compare to moving into an assisted living facility?
Moving to a facility is a significant life change that can be emotionally difficult for seniors and families alike. Starting home care is far less disruptive. In most cases, care can begin within a few days, with no relocation, no packing, and no adjustment to an unfamiliar environment.
Can my loved one keep their pet if they choose home care instead of assisted living?
Yes, and for many seniors, this matters more than families expect. Most assisted living facilities do not allow pets, or have strict restrictions that make it impractical. Choosing home care means your loved one never has to give up the dog, cat, or companion that brings them comfort and joy every day. That bond has real health benefits too -- pets reduce stress, ease loneliness, and give seniors a sense of purpose and routine. With Moore Care, your loved one stays home with the people and animals they love.
How do I decide between home care and assisted living for my loved one?
The right choice depends on your loved one's care needs, personal preferences, home environment, and budget. Home care is often the better fit when safety can be maintained at home, your loved one strongly prefers to stay, and the level of care needed can be met by a professional caregiver. We encourage families to speak with our team before making any decisions. We will give you an honest assessment of what home care can and cannot do, so you can make the best choice with confidence.
Still Have Questions?
Every family's situation is different. If you don't see your question above, we'd love to talk with you. Our experienced team can help you understand your options and recommend the right level of care for your loved one.
"After more than 25 years as a registered nurse, I've learned that every family's journey is different, but one thing is always true: good information brings peace of mind. We've created this resource to answer the questions we hear most often from families in our community. If you don't find the answer you're looking for, please reach out. We'd be honored to help."
— Brandi Rinaudo, Owner/RN